Information and Access to Goods and Services

Page history last edited by Ciarán Holahan 16 years, 2 months ago

In this section you will find documents relating to the issue of ensuring that older people receive quality information on the services that are available to them and that these services are 'joined up'.

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Document	Author	Publisher	Date of publication	Go to website or Download	More details
AGE (the European Older People's Platform) response to the Proposed EU Directive on Non-discrimination in access to goods and services	AGE (the European Older People's Platfrom)	AGE (the European Older People's Platfrom)	September 2008	Go to website or Download Annex 1 Annex 2
Access to information for all: Guidelines on Removing Barriers and Improving Access to Information for Everyone	Citizens Information Board / Comhairle	Citizens Information Board / Comhairle	2005	Go to website or Download
A Study of Retail Accessibility for Older People: The Elderly Poor and Access to Grocery and Financial Services in Dublin	F.M. Kelly, A.J. Parker	The Centre for Retail Studies and Combat Poverty Agency	2005	Go to website or Download
Inclusive design: the challenge of an ageing population	Jane Vass	Chartered Insureance Institute (CII)	March 2009	Go to website or Download
Improving the Delivery of Quality Public Services (NESF Report 34)	National Economic and Social Forum	National Economic and Social Forum	December 2006	Go to website or Download
Meeting the Health, Social Care and Welfare Services Information Needs of Older People in Ireland: Conference Proceedings (Report No. 78)	John Heuston	NCAOP	June 2004	Go to website or Download	Read more details
United Nations E-Government Survey 2008. From E-Government to Connected Governance	United Nations	United Nations	2008	Go to website or Download